Questions?
The most common questions and answers about the Ordercube system can be found here. And if you don’t find them, just ask us!
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Yes, colours, brightness, time intervals, theft protection as well as messages (push notifications) may be set individually via the Ordercube app.
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Prices depend on the quantity purchased. Please contact us for a personal offer.
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Yes, the Ordercubes are splashproof and may be used outside without hesitation. In addition, the Ordercubes have light amplifiers that can be switched on in SERVICE or PAY mode to win the battle against sunlight.
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The Ordercube system relies on NFC tags, which must be placed on the restaurant tables as table identifiers. In this way, the Ordercube always recognises on which table it is placed. Alternatively, the system may also be used without NFC tags, but offers much less flexibility, since the same Ordercube must always be placed on the same table to maintain an overview.
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Depending on the brightness settings, an Ordercube lasts on average 40 hours without having to be charged.
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A charging station fully charges up to 5 cubes simultaneously in 4 hours.
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No, the Ordercube system requires an iOS device, which is not included in the supply. The minimum requirements in terms of devices are: iPhone 8, iPad Mini 4, iPad 2018, iPad Air 2 (iOS 12+).
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The Ordercube is manufactured in Munich and the surrounding area and is therefore a product made in Germany.
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Yes, the Ordercube is already in use in more than 250 restaurants, bars and hotels.
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With the Ordercube app, average waiting times, workload, average sequence duration, sequence duration per table, average number of interactions and average number of active waitstaff can be analysed.
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The Ordercube app only collects anonymous data to provide restaurant owners with statistics.
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Due to poor experiences in the past, we are not sending out any samples. Optionally we are offering the possibility of a satisfaction guarantee: in this case, the Ordercubes may be returned 14 days after purchase and receipt. Buyers will be refunded the full purchase price.
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There is a minimum purchase quantity of 10 Ordercubes. There are no limits beyond that.
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You may use the app to set the situations for which you want to receive push notifications. In addition, you may also use the app to view the table plan or statistics while on the go.