Questions?

The most common questions and answers about the Ordercube system can be found here. And if you don’t find them, just ask us!

Q:

Can I set the colours/brightness/time intervals etc. of the Ordercube?

A:

Yes, colours, brightness, time intervals, theft protection as well as messages (push notifications) may be set individually via the Ordercube app.

Q:

How much is an Ordercube?

A:

Please contact us for a personal offer.

Q:

Can I use the Ordercubes outside also?

A:

Yes, the Ordercubes are splashproof and may be used outside without hesitation. In addition, the Ordercubes have light amplifiers that can be switched on in SERVICE or PAY mode to win the battle against sunlight.

Q:

How do the Ordercubes recognise to which table they are assigned?

A:

The Ordercube system relies on bluetooth beacons, which must be placed on the bottom of the restaurant tables as table identifiers.

Q:

How long does the Ordercube’s battery last?

A:

Depending on the brightness settings, an Ordercube lasts on average 30 hours without having to be charged.

Q:

How long does it take to charge the Ordercube?

A:

A charging station is useable both single and in groups of up to 20 stations and fully charges the cubes simultaneously in 6 hours.

Q:

Is a tablet for the Table Overview included in the supply?

A:

No, the Ordercube system requires a device which is not included in the supply. The minimum requirements for an iOS device (tablet or smartphone) are: iPhone 8 // iPad 2018 // iPad Mini 4 // iPad Air 2 (iOS 12+) or newer devices. The minimum requirements for an Android device (tablet or smartphone) are: Android 8 or newer devices.

Q:

Where is the Ordercube made?

A:

The Ordercube is manufactured in Munich and the surrounding area and is therefore a product made in Germany.

Q:

Is the Ordercube already in use?

A:

Yes, thousands of Ordercubes are already in use in restaurants, bars, lounges and hotels.

Q:

What kind of statistics does the Ordercube app provide?

A:

With the Ordercube app, average waiting times, workload, average sequence duration, sequence duration per table, average number of interactions and average number of active waitstaff can be analysed.

Q:

What data does the Ordercube app collect?

A:

The Ordercube app only collects anonymous data to provide restaurant owners with statistics.

Q:

Can I test the system or purchase a sample?

A:

Due to poor experiences in the past, we are not sending out any samples. Optionally we are offering the possibility of a satisfaction guarantee:
in this case, the Ordercubes may be returned 14 days after purchase and receipt. Buyers will be refunded the full purchase price.

Q:

What are the minimum/maximum units of Ordercubes that I can order ?

A:

There is a minimum purchase quantity of 10 Ordercubes. There are no limits beyond that.

Q:

How do I know what’s going on in my restaurant?

A:

You may use the app to set the situations for which you want to receive push notifications. In addition, you may also use the app to view the table plan or statistics while on the go.